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Dave Van Everen brings to Operata 15+ years of VP-level experience in Cloud Infrastructure, AI, and Contact Center software. He previously held VP Marketing roles at AI startups Veryfi & TetraScience, and product and marketing leadership roles at CCaaS players Five9 and Genesys.
20 articles by Dave Van Everen
QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences
“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”
A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.
Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.