Uncover insights to fuel performance, give agents an intelligent AX Copilot for real-time guidance.
While modern contact center clouds are keeping data lakes full, the insights that can improve productivity and enhance CX are as elusive as ever. Contact center operations teams are asking: "How do I find new ways to increase agent productivity, while enhancing CX?"
To solve this question and thousands more, Operata Platform provides AI-powered insights and actions to drive performance metrics to new highs.
Through the Operata Tenor AI™ suite of features, operations teams can act on proactive AI Featured Insights and use GPT-style conversational language in CX Copilot to ask questions of harmonized CX Observability data, gaining a deep understanding of the relationships between factors impacting contact center performance, Agent Experience (AX), and Customer Experience (CX). And, all of your agents can receive real-time intelligent guidance on best practices and issue resolution from AX Copilot.