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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Rocket past your operational KPIs.

Uncover new insights to fuel better agent productivity while enhancing CX.

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Contact Center Operations

See new ways to improve performance. Automate best practices for agents.

Uncover insights to fuel performance, give agents an intelligent AX Copilot for real-time guidance.

While modern contact center clouds are keeping data lakes full, the insights that can improve productivity and enhance CX are as elusive as ever. Contact center operations teams are asking: "How do I find new ways to increase agent productivity, while enhancing CX?" 

To solve this question and thousands more, Operata Platform provides AI-powered insights and actions to drive performance metrics to new highs. 

Through the Operata Tenor AIâ„¢ suite of features, operations teams can act on proactive AI Featured Insights and use GPT-style conversational language in CX Copilot to ask questions of harmonized CX Observability data, gaining a deep understanding of the relationships between factors impacting contact center performance, Agent Experience (AX), and Customer Experience (CX). And, all of your agents can receive real-time intelligent guidance on best practices and issue resolution from AX Copilot.

Increase Productivity

  • Alert agents to issues and provide guidance on self-resolution
  • Decrease downtime spent resolving technical issues with IT
  • Ensure compliance with agent workstation and network best practices

Automate Best Practices

  • Automatically alert agents when they're not using an approved microphone
  • Notify agents when they're being subject to abuse and help them mitigate it
  • Identify compliance and legal keywords and prompt agents in real time

Enhance AX & CX

  • Provide agents tools to improve voice quality and enhance CX
  • Support agent wellbeing with automatic detection of abusive callers
  • Uncover insights that boost productivity while also improving CX

Rocket Past Your KPIs

Get 14 days of performance and CX insights from Operata, for free.

Learn how to increase productivity while enhancing CX, and deliver on your operational KPIs.


Better Together

Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster Issue Resolution

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.

The economic impact of agent downtime.

This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.

Get the details behind this calculation and learn how Operata can speed up your issue resolution times.