The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

New agent and customer interaction insights for deeper CX observability. 

Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.

QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences

WebRTC Observability tools like Operata Platform provide rich technical data that enables deep insights into communication sessions.